Customer Support
Support Hours
As a global support company, you can expect a reply to your query within the hour.
Support hours: Monday – Friday 9am – 6pm est.
For Weekends and Evenings, Please allow upto 24 hours.
Telephone Support
1-855-216-5972
Please be aware, that the best way of contacting us is through our support form below. That way we can access all the relevant information, and deal with your query in the fastest, most efficient manner.
Email Support
If you have a question, or wish to contact us on a matter not regarding a purchase.
Please contact us by email at: support@sexualmasterclass.com
Cancellation
If you wish to cancel your subscription. The best way of contacting us is through our support form below. That way we can access all the relevant information, and deal with your query in the fastest, most efficient manner.
Cancel your subscription online.
If you know the email you signed up with and your ZIP/Postal Code you can cancel online. Please click the ‘Cancel Online’ button below.
How do I request a refund?
If you are convinced that you did not purchase a membership on any of our sites and that your credit card was used fraudulently please let us know. We will refund the amount in all cases of fraud.
We understand that sometimes our members’ life circumstances change. If you haven’t had time to use the service, let us know. In any case that it is clear you have not used the service, we will issue an immediate refund.
If you know the email you signed up with and your ZIP/Postal Code you can request a refund online. Please click the ‘Request Refund’ button below.
F.A.Q. Before You Contact Us Please Read
Q: I paid, now how do I get access?
A: You should have received two emails. Your receipt for your subscription and an Sexual Masterclass email which has a direct link to the members area, plus your user name and password. Please check your spam folder, especially if you are on a free email service like Gmail, Yahoo, Hotmail. Search your Spam or Junk folders for Sexual Masterclass.
Q: I paid, when do you ship the product?
A: Sexual Masterclass is a digital product only. The content is only available to you, our exclusive members, inside the members area.
Q: The site and slow.
A: Check your connection speed, by running a speed test. It could be a internet provider issue or your machine is running slow. Try shutting down your system and trying again.
Q: I am having problems with the site.
A: Please email us what computer/laptop/tablet device you are using. What browser you are using (IE, Safari, Chrome, Fire Fox etc), the more info the better, so we can pin point the issue.